Following a week of waiting for Apple to arrange for the pickup of a malfunctioning iMac G5, a Dublin says he has decided to prove that he can walk to Cork — the location of the nearest Apple repair center — faster than Apple can arrange for the pickup of his broken Mac. “I think there comes a time when the only thing that works with these companies is to show them up publicly and shame them into taking you seriously,” said Karl Hayden, who is frustrated after repeated efforts to resolve the issue with Apple customer care. Hayden says his 10-month-old iMac crashed on the 14th of July, after which he received two replacement logic boards, a power supply unit, and a back casing which failed to fix the problem. The Dublin man claims Apple finally agreed to replace the computer on August 14th following a long phone conversation, but has failed to pickup the old system prior to shipping his new iMac.
MacNN | Dublin man plans Apple “walk of shame”
UPDATE – 08/25/06
If seems that Apple Dublin sent this gentleman a new replacement iMac as soon as it hear of his plan. Who says a little shame isn’t productive?
technorati tags:Apple, support, iMac