From the daily archives:

Sunday, May 7, 2006

Customer Service and Satisfaction, Part II

by Earl on May 7, 2006

in IT, Observations, Training/Skills

I was thinking more about customer service and satisfaction. A quick search of the Internet will turn up tons of information on what makes good customer service and what doesn’t. I don’t believe good customer service is terribly complicated. Providing good customer service is basically the act of treating the customer the way [...]

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